Support & Service

Get support now or schedule us to come to you

At Smart Wasp, support is our philosophy. Our relentless commitment to delivering superior global aftermarket support is upheld by real people who care about doing whatever it takes to keep our customers delighted with our responsiveness and dedication to quality.

Technical Support services available below. Feel free to ask about any other services needed:

Installation consultation and supervision
Machine start-up
Preventative maintenance
Installation of machine upgrades
Field service and repair
Machine optimization
Troubleshootin

Installation & Training

From Sales to Technical Training, our team of knowledgeable experts is dedicated to enhancing your expertise in packaging equipment.
End user training at your location is also available. Schedule the training that fits your needs now.

Technical Training - learn to operate, maintain, and repair your machines

End-user training

Customizable and machine-specific, our end-user training is intended for those who are directly responsible for the daily oversight and maintenance of Lantech machines. This includes operators, maintenance technicians, controls technicians, plant managers, etc. This training needs to be scheduled after the machine is installed in your facility.

Distributor and system partner technical training

This training is intended for our distributor and system partner field service technicians. We offer five different levels of technical training with their own certification requirements for install and repair of the equipment. Special or custom classes can be arranged if a minimum attendee number can be guaranteed. Please contact the Training Department directly for specific details.

Did you know?

All end-user and technical training courses and materials are prepared by PMMI Certified Trainers, and include comprehensive documentation and performance measurements.

We often receive message from our customers:

It is produced by wrap force (or tightness) multiplied by the number of stretch film revolutions, and is the key specification in reducing damage and ensuring safe-to-ship loads.

> Measuring cable, made of hard plastic

> Color-coded feature that shows when the indicator foot is in contact with the film

> Easy-to-operate digital scale

> Three measurement display modes: pounds and ounces, kilos, and tenths of a pound

> Three operating modes include a “Peak” reading to eliminate readout fluctuation

Our spare parts center

Warranty Services

All our machines have warranty of 1 year from delivery date. Within 1 year, if you need any spare parts for machine, we will quickly provide to customer immediately.

Recommended Spare Parts

We have experienced employees that are able to assist you with recommended parts for your machine. After one year guarantee period, Customer can purchase some recommended parts for stock, we will provide the lowest price for spare parts.

Shipping Services

Upon receiving the customer spare parts purchase order, we will send out in the first time And assures fast and secure delivery of the ordered parts at the best price.

Inquire

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